Credentials Store and secure sign-in

The Credentials Store keeps the logins and details your agents need for sign-ins and sign-ups, without you typing them into the chat.

What you can save

Open Settings › Credentials Store on the Mac or iPhone.

• Logins: a name, the website, the username or email, and the password. Add a hint like "use this for the supplier portal" to tell Simeon when to use it.
• Contact info: your full name, email, phone and address, for forms and sign-ups.
• Cards aren't kept here. Payments go through Link, which pays with a one-time card; see Connect apps.

A saved password only shows after Face ID or Touch ID.

How a sign-in is filled

When a page on an agent's computer asks for a login you've saved, the agent asks to fill it. You confirm, and the computer types it in. The agent never sees the password.

1Password

If you connect 1Password, the agent looks there first at a sign-in. A card asks you to Fill with 1Password, confirmed with Face ID or Touch ID, and the computer types the username, the password and the one-time code when the login has one.

Codes and anything else

For a one-time code sent to your phone, or anything not saved, the agent asks with a form in the chat. What you type is masked and goes straight to the page.